Effective Date: July 30, 2025

Twin Cities Home Pros ("we," "us," or "our") is committed to protecting your privacy as a valued homeowner, property manager, or commercial client in Minnesota. This Privacy Policy describes how we collect, use, share, and protect personal information through our website (tchomepros.com), business communications, and project operations, in compliance with the Minnesota Consumer Data Privacy Act (MCDPA).

1. Who We Are

Twin Cities Home Pros is a licensed residential general contractor specializing in home remodeling, renovation and repair, serving Minneapolis, St. Paul, and surrounding suburbs. We are EPA Lead Training Certified and operate using both staff and screened subcontractors.

2. Information We Collect

We collect and process the following information when you interact with our website, request a quote, or contract for services:

  • Contact information: Name, address, phone number, email address.

  • Project details: Home or building descriptions, photos, service needs, preferred timelines.

  • Business information: For property managers, commercial facility details, and relevant contact persons.

  • Communication records: Emails, texts (if SMS enabled), phone logs, and customer support queries.

  • Website analytics: IP address, device/browser info, referring URLs, cookies, and usage patterns.

We do not knowingly collect sensitive personal data such as Social Security Numbers, financial account numbers or protected health information.

3. Purpose of Data Collection

We collect and use your information to:

  • Provide quotes, schedule site visits, and deliver contracting services.

  • Communicate with you about project status, scheduling, and service offerings.

  • Administer billing, contracts, and regulatory compliance.

  • Improve our website and marketing based on user analytics.

  • Send promotional communications if you have opted in (can be opted out anytime).

Privacy Policy

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4. Sharing and Disclosure of Your Information

  • Subcontractors & Vendors: We may share project-related information with insured and vetted subcontractors strictly for the purpose of providing your agreed-upon services.

  • Service Providers: We share data with software and payment platforms (e.g., our CRM, billing software, Google Analytics) that help us manage projects and communicate with you. These parties are contractually obligated to comply with privacy requirements.

  • Regulatory & Legal Compliance: We may disclose information if required by law (such as with EPA or business licensing audits), or to respond to lawful government requests.

  • No Sharing of Personal Data: We do not share any client data with third parties. No information will be shared with, nor sold to third parties/affiliates for marketing or promotional purposes. Your personal information is kept confidential and is not disclosed to any outside organizations except as required by law or with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the services you request, to comply with legal obligations (e.g., tax and warranty records), or as otherwise permitted by law. When data is no longer needed, it is securely deleted.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance the user experience and measure site traffic. You can set your browser to refuse all or some browser cookies, but key site features may not function properly.

7. Your Rights and Choices

Under Minnesota law, you may:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request deletion of your data, subject to legal exceptions (e.g., warranty or regulatory retention).

  • Opt out of marketing emails (via unsubscribe link) or SMS communications at any time.
    To exercise these rights, please contact us as described below. We will respond within 45 days as required by law.

8. Protecting Your Information

We use industry-standard security measures—secure web forms, encrypted data storage, and restricted access—to protect your information from unauthorized access or misuse.

9. Updates to This Policy

This Privacy Policy may be updated to reflect changes in our practices, services, or applicable laws (such as regulations under the MCDPA). Significant updates will be posted on this page with a new effective date. Please review this policy periodically.

10. Contact Us

For any questions, requests, or concerns about this Privacy Policy or how your data is handled, contact:

If you wish to exercise your rights under the Minnesota Consumer Data Privacy Act, please specify your request in writing.

11. Acceptance of Policy

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This policy is designed for compliance with the Minnesota Consumer Data Privacy Act and industry best practices for home services businesses. Please have your attorney review this policy, especially prior to July 31, 2025, to ensure it’s up to date with new state laws as they go into effect.